Business Transient Sales Manager Local or Remote - Radisson Hotel Corning - East Corning, NY



Job Title:       Business Transient Sales Local or Remote

Department:  Sales

Reports To:    General Manager/Director of Sales

 Team Members are expected to display Portfolio Hotels & Resorts Core Values at all times:

  1. Be incredibly friendly & positive
  2. Serve & respect others
  3. Be smart about our business
  4. Enthusiastically reimagine



The Business Transient Sales Account Manager is primarily responsible for identifying and booking business transient and corporate group room night accounts while maintaining existing accounts. S/He will uncover short-term group business and tele market for new accounts, which includes making personal calls to local accounts to develop local business travel accounts. S/He will maximize the profitability of the hotel while maintaining guest satisfaction.

The Sales Account Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture and Portfolio Hotels & Resorts' Core Values.

Essential Job Functions:

·         70% of his/her time will be spent in a direct solicitation of accounts. (A minimum of 12-15 outside calls and 25-30 prospecting phone calls per week; goals will change based on business demands)

  • 30% of his/her time will be spent on sales coordination, such as creating groups, inputting rooming list, tracing group pick-up, billing, follow-up correspondence to clients and any other activates necessary to assist the sales department
  • Responsible for identifying new accounts with related group business
  • Responsible for booking short-term related group business
  • Responsible for understanding rate management; evaluating good pieces of business and increasing rates to meet owners expectations
  • 24 hour response on all leads
  • Knowledgeable of the selling process and possess a proven track record
  • Develop and implement quarterly action plans for the Business Transient market
  • Proficient in SalesPro, Word and Excel
  • Responsible for keeping proper documentation in SalesPro
  • Keep informed on current industry trends that affect your local market
  • Maintain accurate and complete files in SalesPro and hard copy in accordance with Portfolio Hotel guidelines at all times
  • Attend after-hour networking events
  • Travel to feeder markets for sales calls
  • ACTIVITY GOALS: Minimum Requirement
  • 25-30 Tele-Prospecting Calls per week
  • 12-15 Outside calls per week
  • 1 site per week
  • Goals may change with business demands
  • Maintaining all documentation in SalesPro
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
  • All other duties as directed by General Manager or Portfolio Management team


Associate is held accountable for all duties of this job and other duties as assigned. 

Experience & Education:

  • High school diploma or equivalent in hospitality service or sale experience; College degree preferred
  • At least 1 year of experience in hotel customer service or sales, or in a related industry to hospitality
  • Overall knowledge of hotel sales and service
  • Basic knowledge of Microsoft Office, including Word, Excel, and Access
  • Basic math skills
  • Willingness and ability to promote a positive team member culture and core values
  • Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information
  • Must speak fluent English
  • Fluency in other languages beneficial


Job Requirements:

  • Must be a United States citizen or possess a valid work permit
  • Must be able to read, write, and speak English
  • Must have exceptional communication skills
  • Must be able to accurately follow instructions, both verbally and written
  • Must be able to work well independently and collaboratively
  • Must be detailed-oriented and work well under pressure
  • Must have excellent organizational skills and time-management skills
  • Must be able to work in a fast paced environment
  • Must be flexible and adjust tasks according to changing deadlines and priorities
  • Must be professional in appearance and demeanor
  • Ability to be tactful, confident, and a good listener
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with employees
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Possess strong motivational, organizational and verbal communication skills
  • May require a Driver's License for off-site visits
  • Follow and promote Compass Points with guests, co-workers and community
  • Maintain a friendly, positive attitude with clients, guests and employees
  • Establish and follow Sales Office Standards
  • Maintain a strong level of professionalism with a "lead by example" profile
  • Respond to corporate, client, and Properties' requests in a timely basis
  • Adhere to all policies, procedures and standards set by Portfolio Hotels and Resorts
  • Must be able to make good business decisions that are profitable for Fairfield Ann Arbor as well as cross-sell for all Portfolio Hotels
  • Ability to interact in a professional manner with property sales, catering, and operation team
  • Maintain the duties of the sales coordination including all groups and events
  • Comply with all safety and OSHA requirements
  • Maintain a clean and professional working environment
  • Direct any questions or concerns to Supervisor
  • Comply with all deadlines
  • Assist in any other sales related duties


Working Conditions:

  • Must be able to sit for long periods of time
  • Must be able to frequently stand up or move within and outside the facility
  • Occasionally required to stand, walk, and use hands/fingers to handle or feel
  • Must be able to carry or lift items weighting up to 30 pounds
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
  • Must be able to frequently handle office supplies and equipment to maintain the facility
  • The noise level in the work environment is usually moderate  


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Job Details

Reference # 31081
Posted on 09 Jan 2020
Closes on
Location(s) Radisson Hotel Corning - East Corning, NY
Department Sales & Marketing
Career level Management (supervisor)
Hours/Status Full-time/Benefited
More details (document) Sales Account Manager Template -BT.docx

Our Core Values

  • Be Incredibly Friendly and Positive

  • Serve and Respect Others

  • Be Smart About Our Business

  • Enthusiastically Reimagine

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